Openfire cannot handle certain characters when using fastpath webchat

Description

To reproduce the issue you need to enter either "¸" or " ˘ " into the username field of the fastpath webchat. When you use these characters and click the "Send Message" button it will not connect to an agent.

Dubugging the source code showed that openfire server was not capable of handling there characters.

These are just two example characters that didn't work but there are many and is therefore an important fix for a multilingual product.

I have attached a patch (created in 3.6.4) which fixes the issue

You can get extra information at:

https://discourse.igniterealtime.org/t/bug-fix-openfire-cannot-handle-certain-characters/57818/3#224234

and

https://discourse.igniterealtime.org/t/webchat-4-0-0-source-code/66677/11#223759

Environment

None

Activity

Show:
Daryl Herzmann
April 30, 2014, 5:43 PM

Moving unfixed 3.9.2 issues to 3.9.3 for consideration.

Daryl Herzmann
April 27, 2014, 5:07 PM

I am unsure how valid this is with tinder in the mix now.

Daryl Herzmann
February 13, 2014, 9:39 PM

Assigning to the next release in hopes of getting a code review.

Daryl Herzmann
August 20, 2012, 4:35 PM

Hi Chris, The attachment did not appear to come through. You can also modify this Jira ticket and set the link to the Igniterealtime forum URL where you initially discussed this.

Assignee

Dave Cridland

Reporter

Chris McCaw

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