Allow option to notify all agents simultaneusly of incoming request.
Description
It has been requested many times that fastpath should have an option to allow for all agents to be notified of an incoming request, and then have a "race" to see which one picks up the fastest.
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Former user April 28, 2007 at 1:26 AM
This is similar to "ring all" vs. "round robin" in the telephone area. This is very important to one of our call center clients. Since the rest of his queues all function in this way..
Daniel Hacquebord April 13, 2007 at 8:25 AM
Suggestion: Implement as numeric variable... Simultanious Offers. The default would be 1 which would give the current functionality . As having a simple boolean would not work well in a large implementation.
It has been requested many times that fastpath should have an option to allow for all agents to be notified of an incoming request, and then have a "race" to see which one picks up the fastest.